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Privacy Policy

Effective Date: 16 July 2025

Frome Community Drivers CIC (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

Who We Are

We are Frome Community Drivers CIC, a Community Interest Company based in the UK, offering community transport services in and around Frome.

Our website: https://fromecommunitydrivers.org.uk

1. Information We Collect

a) Via Phone Contact

We collect personal information directly from you when you contact us by phone to enquire about or book our services. This may include:

  • Name
  • Contact number(s)
  • Pickup and drop-off addresses
  • Relevant medical or mobility information (if required for your journey)

This information is used solely for the purpose of providing community transport services and communicating with you regarding your bookings.

b) Via Our Website

We do not collect any personal information via our website. There are no contact forms, login systems, or direct data collection tools on our site.

2. Cookies and Analytics

Our website uses Google Analytics to help us understand how visitors use our site. Google Analytics may collect information such as:

  • Your IP address
  • The pages you visit
  • The device and browser you use
  • Time spent on the site

This data is anonymised and used only to improve our website and services. We do not use any other cookies or third-party tracking tools.

3. How We Use Your Information

We use the information you provide only to:

  • Arrange and manage your transport bookings
  • Contact you regarding your journey
  • Keep records as required for operational and legal purposes

We do not sell, rent, or trade your personal information.

4. Data Storage and Security

Your information is stored securely and only accessible by authorised personnel. We take appropriate measures to protect your data from unauthorised access, disclosure, or loss.

5. Sharing Your Information

We do not share your information with third parties unless:

  • Required by law
  • You give explicit consent
  • It is necessary to provide our services (e.g. sharing limited details with volunteer drivers)

6. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Object to or restrict how we process your data
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To make a request, please contact us using the details below.

7. Contact Us

If you have any questions about this policy or your data, please contact:

Frome Community Drivers CIC
Email: hello@fromecommunitydrivers.org.uk
Phone: 07596 591 391
Website: https://fromecommunitydrivers.org.uk

8. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or the law. Any changes will be posted on this page with an updated “Effective Date.”